Key Information at a Glance

This summary helps you understand the most important points before you accept. It is not a substitute for the full Terms below, which are legally binding.

Topic	What you should know
Who we are	Paysey Payment Solutions (“Paysey Pay”) is an Electronic Money Institution licensed and regulated by Da Afghanistan Bank (DAB).
What your wallet is	An electronic money (e-money) wallet in Afghani (AFN). E-money is not a bank deposit and earns no interest or profit. You may redeem it for cash at any time (Section 3).
Safety of your funds	Customer funds are held in escrow accounts at licensed banks in Afghanistan, separate from Paysey Pay’s own money. DAB does not guarantee escrow accounts (Section 3).
Who can register	Individuals aged 18 or over and legal entities, after identity verification (KYC) with a valid Tazkira, passport or approved ID (Section 4).
Maximum balance	AFN 500,000 for individuals; AFN 2,000,000 for business customers (Section 7).
Limits and fees	Limits and fees are shown in the app. Fees are displayed to you before you confirm any transaction (Sections 7 and 8).
Protect your PIN and OTP	Never share your PIN or OTP with anyone, including Paysey Pay staff or agents. We will never ask for them (Section 6).
Use only genuine agents	Check the agent’s Paysey Pay branding, ID and listing before you transact. Agents cannot charge extra fees (Section 9).
Compliance checks	We must verify your identity, screen against sanctions lists, monitor transactions, and report suspicious activity to the authorities (Section 10).
Inactive wallets	A wallet with no activity for 6 months is suspended; a further 6 months without reactivation leads to blocking, with your funds kept safe for you to claim (Section 19).
Questions or complaints	hotline +93 706 555 333 in-app support, or info@payseypay.com If unresolved, you can escalate to DAB (Section 16).

Preamble

Welcome to Paysey Pay.

Paysey Payment Solutions, operating as “Paysey Pay”, is an Electronic Money Institution (EMI) licensed and supervised by Da Afghanistan Bank (“DAB”), the central bank of the Islamic Emirate of Afghanistan. Paysey Pay provides a secure mobile wallet and related payment services to individuals, businesses, government entities, humanitarian organizations and other partners, through its mobile application, its network of authorized agents and its merchant network.

By downloading the Paysey Pay mobile application, registering a wallet, or otherwise using any Paysey Pay service, you confirm that you have read, understood and agree to be legally bound by these Terms and Conditions (the “Agreement”), together with the Paysey Pay Privacy Notice and any product-specific terms shown in the app. If you do not agree with any part of this Agreement, you must not register for or use the Services.

Paysey Pay may amend this Agreement as described in Section 21. The current version is always available in the Paysey Pay app and on www.payseypay.com

1. Definitions

In this Agreement, the following terms have the meanings below:

Term	Meaning
Paysey Pay, we, us, our	Paysey Payment Solutions, an Electronic Money Institution licensed by DAB.
Customer, you, your	Any individual or legal entity that registers, holds or uses a Paysey Pay wallet.
Wallet or Account	The electronic money account opened in the Customer’s name on the Paysey Pay platform.
App	The Paysey Pay mobile application and any other digital channel we make available.
E-money	Monetary value, denominated in AFN, stored electronically, representing a claim on Paysey Pay and issued on receipt of funds at face value.
Services	All products and features provided by Paysey Pay, as described in Section 5.
Agent	A person or business authorized and contracted by Paysey Pay to provide services such as registration, cash-in and cash-out on its behalf.
Merchant	A business that accepts Paysey Pay payments (for example by QR code or agent-assisted payment) for goods or services.
DAB	Da Afghanistan Bank, the central bank of Afghanistan and the regulator of Paysey Pay.
FinTRACA	The Financial Transactions and Reports Analysis Center of Afghanistan, the Financial Intelligence Unit.
KYC / CDD / EDD	Know Your Customer; Customer Due Diligence; Enhanced Due Diligence.
AML/CFT	Anti-Money Laundering and Countering the Financing of Terrorism.
PIN	The secret Personal Identification Number you choose to authorize transactions.
OTP	A one-time password sent to you to verify a login or transaction.
Escrow Account	The bank account(s) in which Paysey Pay holds funds corresponding to customers’ e-money, as required by the EMI Regulation.
Privacy Notice	The notice explaining how Paysey Pay collects, uses, shares and protects personal data.
Working Day	A day on which Paysey Pay is open for business in Afghanistan, excluding official holidays.

2. Eligibility, Acceptance and Registration

2.1 Individuals. To register you must be at least 18 years old, have legal capacity to enter into a binding contract, and complete identity verification under Section 4. Paysey Pay products are generally not offered to minors.

2.2 Business and organizational customers. A business, government entity or organization may register through an authorized representative who confirms they hold all required authority to bind the entity.

2.3 One wallet. Each Customer may hold one wallet unless Paysey Pay approves otherwise. Paysey Pay monitors persons operating more than one wallet at the same time.

2.4 Electronic acceptance. You accept this Agreement by tapping the acceptance button in the App during registration. Electronic acceptance is legally binding, and Paysey Pay keeps a record of the date, time and version you accepted.

2.5 Language. This Agreement is available in Dari, Pashto and English. On request, Paysey Pay or its Agents will explain key terms to you verbally in Dari or Pashto.

2.6 Right to decline. Paysey Pay may decline an application where identity cannot be verified, information is incomplete or false, or where required by law, a DAB directive or Paysey Pay’s risk policies.

3. Nature of Electronic Money and Safeguarding of Your Funds

3.1 Currency. E-money is issued and transacted in Afghani (AFN) only.

3.2 Not a bank deposit. E-money is not a bank deposit. Paysey Pay does not pay interest or profit on e-money balances, and e-money is issued at face value without any discount.

3.3 Right of redemption. You have the right, at any time, to redeem all or part of your e-money balance for cash at the same face value, for example through an authorized Agent. Redemption is subject to completion of KYC, applicable limits, and any legal hold, freeze or regulatory directive.

3.4 Safeguarding. In accordance with the EMI Regulation, funds equal to customers’ e-money balances are deposited in Escrow Accounts with licensed banks in Afghanistan. These funds remain customer assets, are kept separate from Paysey Pay’s own funds, and are not used for Paysey Pay’s operating expenses.

3.5 No DAB guarantee. DAB does not guarantee Escrow Accounts or the funds held in them. Individual wallets are not separately insured.

4. Customer Identification (KYC / CDD)

4.1 Under DAB regulations and Afghan AML/CFT law, you must be identified and verified before you can use the Services. Paysey Pay may request, verify and re-verify information at any time during the relationship.

4.2 Individual customers are required to provide, as applicable:

• Full name, father’s name, date of birth and nationality;
• A valid identity document: Tazkira (paper or electronic), passport, or an acceptable government-issued or United Nations-issued identity card. As permitted by the EMI Regulation, an identity card or Tazkira without a photograph is accepted only for female customers;
• A live photograph (selfie) and biometric liveness check, where required;
• An active mobile phone number registered in your name or under your control;
• Your residential address, which may be supported by a utility bill or confirmation from the relevant Wakil Guzar or district council;
• Occupation and source of income or funds, where requested.

4.3 Business customers must provide, as applicable: a valid business licence; tax registration; incorporation or partnership documents; identification of beneficial owners and authorized signatories with their identity documents; a resolution or authority to open the wallet; registered and operating addresses; a description of the business; and the expected nature and volume of transactions.

4.4 Registration through Agents. Agents may register you only after physically checking your original identity document. Never give your documents to anyone who is not an authorized Paysey Pay Agent.

4.5 Sending to an unregistered person. You may send up to AFN 25,000 per transaction through an Agent to a person who is not registered with Paysey Pay. The Agent must first record the recipient’s identity details (valid ID, address and contact number) before paying out.

4.6 Accurate information. You must give true, complete and current information and tell us promptly of any change. Providing false, misleading or incomplete information may result in rejection of your application, suspension or closure of your wallet, freezing of funds, and reporting to the competent authorities.

5. The Services

5.1 Subject to Section 4, your KYC level and your wallet type, Paysey Pay may offer the following Services through the App and its Agent and Merchant network:

Service	Description
Electronic wallet	Store e-money in AFN, view your balance and recent transactions, and use the other Services.
Cash-in and cash-out	Load money into your wallet or withdraw cash at authorized Agents. Agent services are subject to the Agent’s available float and applicable limits.
Person-to-person (P2P) transfers	Send money domestically to other Paysey Pay wallets, and through the voucher service to persons not registered with Paysey Pay, within the limits in Section 7.
Merchant payments (P2B)	Pay Merchants by QR code or agent-assisted payment.
Bill payments	Pay utility, telecom and other bills from billers approved and listed by Paysey Pay.
Airtime and data top-up	Purchase prepaid airtime and data bundles. Airtime is not sold on credit.
Incoming international transfers	Receive money sent from abroad through authorized remittance partners, credited to your wallet in AFN.
Salaries, pensions, humanitarian and government payments	Receive bulk or programme payments from employers, government entities and humanitarian organizations.
Cards	Virtual Card, Physical Card, Instant Prepaid Card, Family Virtual Card
Balance, statements and support	Check your balance and transaction history in the App, receive transaction confirmations, and obtain assisted help through Agents and customer support.

5.2 Services Paysey Pay does not provide. As an EMI regulated by DAB, Paysey Pay does not provide loans or credit, foreign currency exchange, foreign-currency e-money, outgoing international transfers, or cash transfers that are not converted into e-money. No interest is paid on balances.

5.3 Third-party providers. Some Services depend on third parties such as banks, mobile network operators, billers, remittance partners and technology vendors. Paysey Pay selects them with due diligence and requires them by contract to protect your data. Their systems may be subject to outages outside our control (see Section 18).

5.4 New Services. Paysey Pay may add Services over time. New Services may carry additional terms, which will be shown to you in the App before you use them.

6. Wallet Access and Security

6.1 Your wallet is protected by layered security, which may include registration of your device, a PIN you choose, one-time passwords (OTP) sent by SMS or in-app notification, biometric authentication (fingerprint or face) where your device supports it, and extra verification for high-value or unusual transactions.

6.2 Keep your credentials secret. You are responsible for keeping your PIN, OTP, biometric settings and device secure. Never share your PIN or OTP with anyone — including family members, Agents, or people claiming to be Paysey Pay staff. Paysey Pay will never ask you for your PIN or OTP.

6.3 Protect your device. Use a device lock, keep the App and your phone software up to date, and do not use the App on rooted, jailbroken or otherwise compromised devices or on untrusted networks.

6.4 Lost, stolen or compromised. If your phone or SIM is lost or stolen, or you suspect someone has accessed your wallet, you must immediately contact the Paysey Pay hotline +93 706 555 333 or in-app support so we can block access. Once we have confirmed your report, you are not responsible for unauthorized transactions that occur afterwards, unless you acted fraudulently.

6.5 Authorization. A transaction authorized with your correct PIN and/or OTP is treated as authorized by you, unless you prove it resulted from our error or a system failure.

7. Wallet and Transaction Limits

7.1 Paysey Pay applies the maximum limits set by DAB. The principal limits applicable to customers are:

Limit	Maximum
Maximum e-money balance in an individual customer’s wallet	AFN 500,000
Maximum e-money balance in a business customer’s wallet	AFN 2,000,000
Transfer from one individual to another individual	AFN 50,000 per transaction, up to 10 transactions per day
Transfer to a person not registered with Paysey Pay, through an Agent	AFN 25,000 per transaction
Transfers between individuals and businesses, and payments from or to government entities and international organizations	As set by DAB and shown in the App for your wallet type

7.2 How daily limits work. The number of transactions is set by reference to the maximum amount. If a transaction is smaller than the maximum, more transactions may be made, but the total for the day cannot exceed the maximum amount multiplied by the maximum number of transactions allowed.

7.3 Lower or tiered limits. Paysey Pay may apply lower limits depending on your KYC level, wallet type, risk rating, transaction behaviour, regulatory directives or technical conditions. Your current limits are shown in the App. Paysey Pay will not apply limits above DAB maximums.

7.4 Agents and Merchants. The balance limits above do not apply to Agents and Merchants acting in that capacity, as they are not treated as ordinary customers under the EMI Regulation.

7.5 Large cash transactions. Cash transactions at or above the threshold set by law (currently AFN 50,000, including related transactions over consecutive business days as the law prescribes) are recorded and reported to the competent authorities as required.

8. Fees and Charges

8.1 Paysey Pay’s fees are shown in the in-app Fee Schedule and displayed to you before you confirm each transaction. Charges are calculated by the Paysey Pay system. Agents and Merchants are not permitted to charge you anything beyond the amounts shown by the system.

8.2 Changes to fees. Paysey Pay will give you notice of any fee change in the App, by SMS or by other channels under Section 15 at least 15 days before it takes effect, where practicable. If you do not accept the change, you may stop using the Services and redeem your balance before the change takes effect.

9. Using Agents and Merchants

9.1 Use only genuine, authorized Paysey Pay Agents. Check that the Agent displays Paysey Pay branding, licence and fee information, and that the Agent’s ID and number appear in Paysey Pay’s public Agent listing available in the App or from customer support.

9.2 Agents provide only the services stated in their contract with Paysey Pay. Agents may not lend money, hold your funds outside the Paysey Pay system, determine your eligibility for products, or share your personal information.

9.3 Do not hand your phone, PIN or OTP to an Agent. Always confirm the amount, recipient and fee shown on your screen and keep the confirmation message or receipt.

9.4 Report any Agent who overcharges, refuses service without reason, asks for your PIN or OTP, or behaves suspiciously to the Paysey Pay hotline or in-app support. Paysey Pay investigates all such reports.

10. AML/CFT, Sanctions and Regulatory Compliance

10.1 Risk-based due diligence. Paysey Pay applies Customer Due Diligence on a risk basis. We assign each customer a risk rating, may request additional information or documents (including source of funds), and apply Enhanced Due Diligence to higher-risk customers, politically exposed persons (PEPs) and unusual activity. You agree to respond promptly to such requests.

10.2 Sanctions and watchlist screening. Customers, beneficiaries and transactions are screened at onboarding and on an ongoing basis against the United Nations Security Council sanctions lists and other sanctions, PEP and designated-person lists that apply to Paysey Pay under law, regulation or contractual obligation. A match may result in refusal of service, restriction of the wallet, freezing of funds, or termination of the relationship, as required by law.

10.3 Transaction monitoring. Paysey Pay monitors transactions continuously, including patterns such as structuring, rapid movement of funds, use of several wallets, or allowing others to control your wallet.

10.4 Suspicious activity reporting. Where Paysey Pay suspects money laundering, terrorist financing, proliferation financing, fraud, sanctions evasion or other unlawful activity, it is legally required to report to FinTRACA, DAB and other competent authorities. We may do so without notifying you, and the law prohibits us from telling you that a report has been or may be made (“tipping-off”).

10.5 Freezing and holds. Paysey Pay may freeze, hold, restrict or close a wallet or transaction for as long as necessary to comply with the law, a court order, or a directive of DAB, FinTRACA or another competent authority.

10.6 Your consent. By accepting this Agreement, you acknowledge and agree to these measures and to the sharing of your information with regulators and competent authorities as described in Section 14.

11. Acceptable Use and Prohibited Activities

You must use the Services only for lawful purposes. You must not use your wallet, directly or indirectly, for any of the following:

• Money laundering, layering or concealing the proceeds of crime;
• Financing of terrorism or support to terrorist or sanctioned persons, entities or jurisdictions, or evading sanctions;
• Fraud, identity theft, account takeover, phishing, social engineering or any form of deception or impersonation;
• Splitting transactions to avoid limits or reporting thresholds (structuring);
• Allowing another person to operate your wallet, or operating wallets on behalf of others as an unauthorized intermediary (including using a personal wallet to run an unlicensed money-service or hawala business or to process third-party payments);
• Trade in narcotics, weapons, human trafficking or other illegal goods or services, and gambling or betting prohibited by Afghan law;
• Opening multiple wallets to circumvent limits or controls;
• Tampering with, reverse-engineering or attacking the App or Paysey Pay systems, or introducing malicious code;
• Any activity that violates Afghan law, DAB regulations or this Agreement.

12. Paysey Pay’s Rights

To the extent permitted by law and DAB regulation, Paysey Pay may:

• Decline any application or transaction, including where required for AML/CFT, sanctions, fraud or risk reasons;
• Suspend, restrict, block or impose limits on a wallet, a transaction or particular features, for example where it suspects fraud or unauthorized access, where KYC is incomplete or outdated, or where you breach this Agreement;
• Freeze or hold funds where required by law, a court order or a regulatory directive, or where reasonable grounds exist to suspect unlawful activity;
• Reverse or correct transactions made in error, duplicated, fraudulent or non-compliant, to the extent permitted by law;
• Request updated identification, source-of-funds or other information at any time; and
• Close a wallet under Section 20.

Where we restrict your wallet, we will, where the law allows and it does not compromise an investigation or breach tipping-off rules, tell you the reason and how to resolve it. Funds that are lawfully yours remain yours and will be returned to you after the restriction ends, unless the law directs otherwise.

13. Your Responsibilities

You agree at all times to:

• Provide accurate, complete and truthful information at registration and during ongoing due diligence, and update it promptly when it changes;
• Keep your PIN, OTP, biometric data, wallet and device confidential and secure (Section 6);
• Check the recipient’s details, the amount and the fee carefully before confirming any transfer or payment. Paysey Pay is not liable for transactions executed correctly on the details you provided;
• Keep your registered mobile number active and your contact details current;
• Report immediately any lost or stolen device, suspected unauthorized access, mistaken transfer or suspicious Agent behaviour;
• Use the Services only in accordance with this Agreement and the law.

14. Data Protection and Privacy

This Section summarizes how Paysey Pay handles personal data. The full Privacy Notice, available in Dari, Pashto and English in the App, on our website and at Agent locations, forms part of this Agreement.

14.1 Data we collect. Depending on the Services you use: identity data (name, Tazkira or passport number, date of birth, nationality, photograph); contact data (phone, address, email); account and transaction data (wallet number, balance, transaction history, payment and QR details); KYC/AML documents and information; device and technical data (device identifiers, IP address, location and app usage, for authentication and fraud prevention); and biometric data (for example photo matching) where used for onboarding or authentication, which we protect as sensitive personal data.

14.2 Why we use it. We process personal data to open and operate your wallet and execute your transactions (contract); to meet AML/CFT, DAB, tax and other legal obligations (legal obligation); to prevent fraud and protect network security and to improve our services (legitimate interest); and, only where you freely agree, for optional features such as marketing (consent).

14.3 Consent and marketing. Core Services are not conditional on consent to processing that is not necessary for them. Marketing messages are sent only with your consent, which is never pre-selected in the App and which you may withdraw at any time free of charge. Essential messages such as transaction confirmations, OTPs, fraud alerts and regulatory notices will still be sent.

14.4 Who we share data with. Paysey Pay keeps your information confidential and never sells it. We share the minimum necessary with: payment and switch networks, banks and Merchants to complete your transaction; mobile network operators and billers for airtime and bill payments; DAB, FinTRACA, courts and law enforcement where required by law; auditors, lawyers and other professional advisers under a duty of confidentiality; and IT, cloud, SMS and identity-verification providers who process data only on our instructions under written data-processing agreements. Any other disclosure requires your written consent.

14.5 Agents. Agents may access your information only as needed to serve you, and must sign a data privacy and confidentiality undertaking.

14.6 Transfers outside Afghanistan. Some partners, such as cloud providers, card service providers and international remittance partners, may process data outside Afghanistan. We transfer data abroad only where necessary, with contractual protections at least equivalent to our own policy, and as permitted by law.

14.7 Retention. We keep customer transaction records for at least ten (5) years, complaint and dispute records for five (5) years, and suspicious-activity records for at least ten (10) years, or longer where law, a regulator, an investigation or a legal claim requires, When data is no longer needed and no legal retention duty applies, it is securely deleted or destroyed.

14.8 Security. We protect personal data with encryption in transit and for sensitive data at rest, access controls on a need-to-know basis, multi-factor authentication for staff systems, monitoring, regular security testing and independent audits. If a breach is likely to put you at high risk, we will notify you without undue delay and notify DAB as required.

14.9 Your rights. You may ask to be informed about, access, correct, restrict or (where no legal retention duty applies) erase your personal data, object to processing based on legitimate interest or marketing, receive a portable copy where feasible, and withdraw consent. We acknowledge requests within two (2) Working Days and respond within fifteen (15) Working Days, unless the request is complex and we tell you of an extension. Contact the Data Protection Officer at Info@payseypay.com or through in-app support. Records we are legally required to keep under AML/CFT law cannot be deleted before the retention period ends.

14.10 Complaints about data. You may complain to Paysey Pay’s Customer Protection Unit and escalate to DAB as set out in Section 16.

15. Notices and Communications

15.1 Paysey Pay may communicate with you by in-app notification, SMS to your registered mobile number, email (where provided), telephone calls from official Paysey Pay numbers, and announcements in the App or on www.payseypay.com Each is a valid form of notice.

15.2 You are responsible for keeping your contact details current and for reading messages from Paysey Pay. We will never ask for your PIN or OTP in any message or call.

15.3 You may contact us through the channels in Section 24. Notices to you are treated as received when sent to your latest registered contact details.

16. Complaints and Dispute Resolution

16.1 Paysey Pay is committed to handling complaints fairly, promptly and free of charge. You may complain through:

• The in-app support or complaint section;
• The customer hotline+93 706 555 333 available during official working hours;
• Email to Info@payseypay.com
• Any Paysey Pay office, or through an Agent, who must log and escalate your complaint.

16.2 Timelines. We will acknowledge your complaint within 1 Working Days and aim to resolve routine complaints within 1 Working Days. Complex or investigation-bound complaints will take longer, and we will keep you informed.

16.3 Escalation. If you are not satisfied with our response, you may escalate to DAB through the Customer Protection Unit and then to DAB’s Financial Disputes Resolution Commission, and thereafter to the competent courts.

16.4 Redress. Where a transaction was processed incorrectly or lost in the system because of an error on the part of Paysey Pay, its systems or its Agents, Paysey Pay will correct it and restore the amount to you.

17. Mistaken or Unauthorized Transactions

17.1 How to check. You can see your balance and recent transactions in the App at any time, and you receive a confirmation for each transaction. Agents can also provide a mini statement.

17.2 If you sent money by mistake or without your approval, contact the hotline or in-app support immediately. Paysey Pay will investigate, try to stop or recall the transfer if it has not been completed, and, where funds have already reached another wallet, contact the recipient and reverse the transaction where the law and the recipient’s rights allow.

17.3 If you receive money by mistake, you must tell us and not spend it. We may reverse funds credited in error.

18. Limitation of Liability

To the maximum extent permitted by applicable law, and without affecting your statutory rights or any liability that cannot lawfully be excluded, Paysey Pay is not liable for loss arising from:

• Failures or delays of telecommunications networks, the internet, electricity or other infrastructure outside our reasonable control;
• Events of force majeure such as natural disaster, war, civil unrest, epidemic, or government or regulatory shutdowns;
• Outages or errors of third-party providers such as banks, mobile network operators and billers, where we have exercised reasonable care in selecting and managing them;
• Your negligence, including disclosing your PIN or OTP, using a compromised device, or failing to report a lost device promptly;
• Transactions sent correctly to the details you provided; or
• Delays or refusals required to comply with law, regulatory directives or AML/CFT and sanctions controls; or indirect or consequential loss such as loss of profit or business opportunity.

Nothing in this Agreement limits Paysey Pay’s responsibility for its own fraud, gross negligence or wilful misconduct, or for errors in its systems or those of its Agents for which it is accountable under Section 16.4.

19. Inactive and Dormant Wallets

19.1 If you have funds in your wallet and make no use of it for six (6) consecutive months, the wallet is automatically deactivated and suspended, and we will try to contact you by phone call to let you know.

19.2 To reactivate it, contact Paysey Pay or visit an Agent and complete identity re-verification and any requested KYC update.

19.3 If you do not reactivate the wallet within a further six (6) months after suspension, it will be blocked.

19.4 Any balance in a blocked wallet is moved to a special account at Paysey Pay and held for five (5) years. You may claim it during that period by presenting the necessary documents.

19.5 If it is not claimed within five (5) years, the funds and account details are transferred to DAB, which holds them for ten (10) years under the Banking Law; after that period unclaimed funds pass to the state revenue account.

19.6 If a customer dies, the heirs may claim the preserved funds by presenting the required documents.

20. Closing Your Wallet and Termination

20.1 By you. You may close your wallet at any time by redeeming your balance and contacting Paysey Pay or an Agent. Closure is subject to completion of pending transactions, settlement of any amounts due, and any legal hold.

20.2 By Paysey Pay. Paysey Pay may close or terminate your wallet, with or without prior notice where the law requires or where we reasonably suspect unlawful activity, or otherwise on reasonable notice, where you breach this Agreement, fail to maintain valid KYC, or where required by law or DAB.

20.3 Your funds. On closure, we will return your remaining balance to you in cash or by another lawful method after verifying your identity, unless it is subject to a freeze, legal hold or regulatory directive.

20.4 After closure. Clauses that by their nature continue (including Sections 10, 14, 16, 18 and 22) survive closure. We will keep your records for the periods stated in Section 14.7.

21. Changes to this Agreement

21.1 Paysey Pay may amend this Agreement to reflect changes in law, DAB regulation, our services or risk. Material changes will be notified through the App, SMS or other channels in Section 15 at least 15 days before they take effect, were reasonably practicable. Changes required immediately by law or regulation may take effect sooner.

21.2 If you continue to use the Services after the effective date, you accept the amended Agreement. If you do not accept, you should stop using the Services and redeem your balance before the effective date.

22. Governing Law and Regulatory Framework

22.1 This Agreement is governed by the laws of the Islamic Emirate of Afghanistan, including the Da Afghanistan Bank Law, the Banking Law, the AML/CFT law and related regulations, the DAB Electronic Money Institutions Regulation, the DAB Regulation on Protection of Customer Rights in the Financial Sector, and other applicable DAB regulations and circulars.

22.2 Subject to the complaint and escalation process in Section 16, the competent courts of Kabul, Afghanistan have jurisdiction over disputes arising from this Agreement.

23. General Provisions

23.1 Entire agreement. This Agreement, the Privacy Notice, the Fee Schedule and product-specific terms shown in the App together form the entire agreement between you and Paysey Pay on the Services.

23.2 Severability. If any provision is found invalid or unenforceable, the remaining provisions continue in effect.

23.3 No waiver. A delay or failure by Paysey Pay to exercise a right is not a waiver of it.

23.4 Assignment. You may not transfer your rights or obligations under this Agreement. Paysey Pay may transfer its rights and obligations to another entity authorized by DAB, provided your rights are not adversely affected.

23.5 Customer declaration. By accepting this Agreement you declare that all information you provided is true and complete; that you have read and understood this Agreement, the Fee Schedule and the Privacy Notice; that you consent to the AML/CFT, sanctions and monitoring measures and the data sharing described herein; that you understand the risks of electronic money services, including fraud, phishing, device compromise and network outages; and that you enter into this Agreement freely and with full legal capacity (and, for business customers, with all necessary authority).

24. Contact Information

Company	Paysey Payment Solutions (“Paysey Pay”), Electronic Money Institution licensed by Da Afghanistan Bank
Head office	Paysey Pay House #4, Street 12, Shirpoor, District 10 Kabul, Afghanistan
Customer support hotline	+93 706 555 333
Customer support email	Info@payseypay.com
Complaints	Customer Protection Unit
Website	www.payseypay.com

By creating a wallet, logging in or using any Paysey Pay Service, you confirm that you have read, understood and agreed to be bound by these Terms and Conditions in their entirety.